---
title: CustomerHub 2026
date: 2025-05-16T12:36:04+02:00
author: Laura Kedney
canonical_url: "https://choco.com/uk/customerhub"
section: Pages
---
CustomerHub - CRM

#  Retain every customer. Grow every account. 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458696/CustomerHub-video-1.jpg) 

 

 

 

A purpose-built foodservice CRM with AI-powered insights that turn ERP and customer data into early signals to detect churn and grow customer value week after week.

- A single, ERP-linked source of truth on customer activity
- Real-time churn detection and account health visibility
- Higher retention and larger baskets through AI insights

  Request CustomerHub Demo    Close   

 

 

 

 

 

 

 

 

 

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458696/CustomerHub-video-1.jpg) 

 

 

 

 ##  See It In Action 

**Dive into CustomerHub with a self-guided product tour.**

 

 

   

 

 ##  Turn customer data into customer intelligence 

CustomerHub makes sure nothing slips through the cracks. Whether your reps are at their desk or on the road.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458707/UKI-Customer-Insights-1.jpg) 

### See the Complete Customer Story

Revenue, margin, order trends, and early churn signals in one view. Giving reps clear direction and leaders instant visibility.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458711/UKI-Fall-Off-List-1.jpg) 

### Catch Dropped SKUs Before Competitors Do

Identify which products disappeared from recent orders and bring them back into the basket fast.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458713/UKI-Customer-Data-1.jpg) 

### From Insights to Operational Action

Drill into customer-level insights to spot trends, understand sales activity, and act quickly where it matters most.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458715/US-Assign-1.jpg) 

### Crystal Clear Account Responsibility

Assign, change, and track account owners in one place so every customer has a dedicated contact and nothing falls through the cracks.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458717/US-Reminders-1.jpg) 

### Command Every Customer Interaction

Capture customer requests and preferences in notes, set follow-up tasks so nothing gets delivered late or lost to competitors.

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/458719/US-Pipeline-1.jpg) 

### Segment Customers by What Actually Matters

Understand your business at a glance by grouping accounts by coverage, distribution patterns, purchase behaviour, assortments and more.

 

 

 

 

   ![ - ](/assets/_1xAUTO_crop_center-center_none/435735/testimonial_2025-05-20-135000_ctwa.jpg) 

AI gives us insights: product churn and customer churn are both cut. Like, if a customer normally orders chicken fillets on Tuesday and skips it, we now know right away. Previously it would take a week of data to catch that.

 EJ Cousins I Head Of E-Commerce & Marketing I Lynas Foodservice 

 [ Learn more about Lynas ](https://choco.com/uk/stories/suppliers/wholestory-podcast-fwd-lynas-choco) 

 

 

 

 

 

 

 

 

 

 Trusted by Top Distributors

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435778/The-Menu-Partners.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435779/South-Lincs-Foodservice.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435781/Lynas-Foodservice.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435780/Reach-Food_2025-05-20-135350_kdmh.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435782/Goosemoor-Foodservice.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435786/Valimex.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435785/Ritter.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435784/Ribble-Farm-Fare.jpg) 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/435783/Owtons-Butchers.jpg) 

 

 

 

 ![ - ](/assets/_1xAUTO_crop_center-center_none/432960/212A6412.jpg) 

CONNECT YOUR BUSINESS. END TO END.

 ![ - ](/assets/_1xAUTO_crop_center-center_none/432960/212A6412.jpg) 

 

CustomerHub helps food & beverage distributors retain every customer, grow every account. and run their business on a single source of truth.

 [ Request Demo ](https://choco.com/uk/request-demo) 

 

 

 

  ## FAQs

 #### How does CustomerHub identify customers at risk of churning?

   CustomerHub monitors ordering frequency, expected order dates, and behavioral shifts. When a customer slows down or misses their usual cycle, they’re flagged as “at risk” so reps can act early.

 

 

 

 #### How does CustomerHub help to grow basket size and upsells?

   The Fall-Off List highlights SKUs a customer used to order but haven't bought recently, giving reps easy opportunities to recover revenue and grow basket value.

 

 

 

 #### Does CustomerHub sync with my ERP?

   Yes. CustomerHub connects directly to your ERP, so all insights, alerts, and trends are based on accurate, real-time order data.

 

 

 

 #### Is CustomerHub only for retention?

   CustomerHub focuses on retention and account growth, but it pairs perfectly with **SalesHub**, Choco’s suite of AI-powered acquisition tools for sales teams. Use SalesHub to find and win new accounts, and CustomerHub to grow and retain them.

 

 

 

 #### How do alerts work? Do we need to go looking for them?

   No searching required. Alerts are delivered automatically the moment a customer’s ordering behavior changes, so reps always know who needs attention right now.