--- title: ORDERAGENT 2025 date: 2025-05-16T12:36:04+02:00 author: Salama canonical_url: "https://choco.com/uk/orderagent" section: Pages --- OrderAgent # Orders flow. Profits grow. ![ - ](/assets/_1xAUTO_crop_center-center_none/thumbnail-OrderAgent-2.jpg) Powered by industry-leading AI, Choco OrderAgent works 24/7 to capture food & beverage orders from anywhere. It delivers them straight to your ERP in seconds, so your team can focus on building relationships that drive real growth. - Instantly capture voicemail, email, text, & photo orders - Reduce hours of manual data entry & costly human error - Free your team to focus on customer relationships Request AI Demo Close version="1.0" encoding="UTF-8"? ![ - ](/assets/_1xAUTO_crop_center-center_none/thumbnail-OrderAgent-2.jpg) ## Messy manual ordering is slowing your growth Your order processing system should accelerate growth — but manual entry is creating a costly backlog that’s holding back your expansion. version="1.0" encoding="UTF-8"? Revenue leaks Every manual order is costing you in time and resources, quietly draining thousands from your bottom line. version="1.0" encoding="UTF-8"? Lost customers Late deliveries and order mistakes give competitors an opening to steal your best customers. version="1.0" encoding="UTF-8"? Staff burnout Repetitive manual order entry leads to a constant cycle of churn and adds to the headache of hiring. version="1.0" encoding="UTF-8"? Missed upsells Teams drowning in admin can’t analyse buying patterns or suggest targeted upsells to drive more sales. ## You decide, AI delivers Choco OrderAgent’s advanced AI handles tedious manual tasks while you maintain complete oversight: combining human judgment with AI efficiency. version="1.0" encoding="UTF-8"? Capture every order, everywhere OrderAgent instantly captures voicemails, emails, texts, and even handwritten notes, freeing your team to focus on winning more business. version="1.0" encoding="UTF-8"? AI that learns with every order OrderAgent learns your products, customer preferences, and buying patterns automatically. And the more you use it, the smarter it gets. version="1.0" encoding="UTF-8"? Know exactly what customers want Turn orders into insights to help you spot products that are driving revenue, suggest the perfect upsells, and identify at-risk accounts. [ Why is our AI so good? ](https://choco.com/uk/stories/suppliers/ai-so-good) ![ - ](/assets/_1xAUTO_crop_center-center_none/447626/UK-You-decide-AI-delivers.jpg) ## Process orders on autopilot In Autopilot mode, OrderAgent’s AI sends verified orders straight to your ERP for automated processing and routes others for quick human review. ![ - ](/assets/_1xAUTO_crop_center-center_none/432832/Autopilot-1.jpg) version="1.0" encoding="UTF-8"? Break the order entry bottleneck Early adopters eliminate manual review for 50% of their orders, while preserving human oversight where needed. version="1.0" encoding="UTF-8"? You’re in control You determine which customers and orders Autopilot will handle and which stay under manual review. version="1.0" encoding="UTF-8"? True decision intelligence Autopilot actively analyses each order against your customer history and flags only genuine exceptions for review. [ See our AI in action ](https://choco.com/uk/request-demo) ### VoiceAgent ## AI voice ordering that never sleeps Choco VoiceAgent, built in collaboration with OpenAI using their Realtime API, replaces voicemail-based night ordering with live, multilingual conversations. It checks stock instantly, proposes alternatives, and highlights promotions or items nearing shelf life to drive upsell. Operators get immediate confirmation, and a clean order goes straight into your ERP. [ Learn more ](https://choco.com/uk/stories/suppliers/introducing-the-choco-voice-agent-built-by-choco-in-collaboration-with-openai) ![ - ](/assets/_1xAUTO_crop_center-center_none/453019/Dan-VoiceAgent-Website.jpg) ## AI Delivers For Lynas Food Service Lynas, a fourth-generation foodservice leader in Northern Ireland, modernised order processing with Choco’s **OrderAgent**—turning tedious entry into instant, AI-driven workflows while keeping their personal service. In a recent FWD Wholesale Podcast, Andrew Lynas joins Choco’s CEO Daniel Khachab to share how AI is reshaping food distribution. [ Watch how Lynas is using AI ](https://choco.com/uk/stories/suppliers/wholestory-podcast-fwd-lynas-choco) ![ - ](/assets/_1xAUTO_crop_center-center_none/446894/Slide-16_9-1.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/439033/UKI-Testimonial-OrderAgent-1.jpg) Within just 3 weeks, Choco’s AI delivered 96% order accuracy and reduced 40 hours of manual work to just 4 — it’s completely transformed how we operate. Carl Cecil I Director of Operations I Reach Food Group [ Read the story ](https://choco.com/uk/stories/case-studies/case-study-ai-reach-food-group) ![ - ](/assets/_1xAUTO_crop_center-center_none/439037/UKI-Testimonial-OrderAgent-2.jpg) Choco’s AI helped us double our order volume without increasing headcount. We couldn’t have scaled or executed acquisitions without it. Kerim Suavi I Managing Director I Crowbond Foodservice [ Read the full story ](https://choco.com/uk/stories/case-studies/choco-ai-case-study-crowbond-foodservice) ![ - ](/assets/_1xAUTO_crop_center-center_none/439039/UKI-Testimonial-OrderAgent-3.jpg) Choco’s AI massively improved our order accuracy, boosted speed during peak hours, and scaled effortlessly with our business — it was a no-brainer. Ben Clooney I Managing Director I Class One Produce ## FAQs #### What does “high accuracy” mean with Choco OrderAgent? Manual order entry is prone to human error. These mistakes can lead to lost revenue, returns, or frustrated customers. Choco OrderAgent helps reduce these risks by providing automated 24/7 order processing, trained on your product and customer data. We aim for up to 99% order accuracy based on our ongoing performance with customers. #### How fast will we start seeing results with Choco OrderAgent? Customers can onboard in as little as two weeks. During this time, Choco OrderAgent is trained on your specific product catalogue and customer data to ensure strong performance from day one. Timelines and results can vary based on your systems and data - but we partner with you every step of the way to ensure a smooth rollout. #### Does Choco OrderAgent work with our ERP system? Our experts go to crazy lengths to ensure OrderAgent connects with any ERP setup, whether it’s Top Shelf, Sage, or your own custom system. #### How much time do you save with Choco OrderAgent? Most teams save 3–5 hours per rep, per week by eliminating manual tasks like checking voicemails, transcribing orders, and chasing missing details. OrderAgent captures and structures orders automatically, so your team can spend less time on admin and more time serving customers. #### What kind of customer support can we expect with Choco OrderAgent? You get dedicated specialists during setup and white-glove support after launch. We’re obsessive about customer success, which is why we have a 97% customer retention rate. ![ - ](/assets/_1xAUTO_crop_center-center_none/Warehouse-order-agent.jpg) STOP PROCESSING ORDERS. START GROWING YOUR BUSINESS. ![ - ](/assets/_1xAUTO_crop_center-center_none/Warehouse-order-agent.jpg) See Choco OrderAgent in action. Learn how you can reduce order errors, refunds and churn — and add thousands to your bottom line. [ Request Demo ](https://choco.com/uk/request-demo) Top wholesalers reclaim thousands in revenue with Choco ![ - ](/assets/_1xAUTO_crop_center-center_none/435778/The-Menu-Partners.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435779/South-Lincs-Foodservice.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435781/Lynas-Foodservice.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435780/Reach-Food_2025-05-20-135350_kdmh.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435782/Goosemoor-Foodservice.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435785/Ritter.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435786/Valimex.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435784/Ribble-Farm-Fare.jpg) ![ - ](/assets/_1xAUTO_crop_center-center_none/435783/Owtons-Butchers.jpg)