---
title: Meet our Global Head of Service Operations
date: 2022-06-10T14:41:00+02:00
canonical_url: "https://choco.com/us/stories/life-at-choco/meet-global-head-service-operations-sara-amini"
section: Story
---
[ choco stories](https://choco.com/us/stories) / [Life at Choco](https://choco.com/us/stories/life-at-choco) 

# Meet our Global Head of Service Operations

## Long-time Chocorian reflects on her team and career at Choco.

 06/10/2022 

 

 ![ - ](/assets/images/blog/_1xAUTO_crop_center-center_none/CHOCO_15_02_2022_080.jpg) 

 

 

 

We sat down with Sara during our [Global Customer Support summit](https://choco.com/us/stories/life-at-choco/inside-our-global-customer-support-summit) to learn more about her role and experience working at Choco. Here's what she had to say.

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 Want to learn more? We continued the conversation below.

 

 

 

 ### Hi Sara! Tell us more about your professional background and milestones in your career.  

My jobs have always been in a “serving” role - whether it was serving customers in a restaurant as a waitress or helping Mercedes Benz customers stuck on the road as a Customer Support agent. I always found joy in solving problems and having an impact on people’s happiness. I’ve had a few important milestones but the life-changing one was launching a venture with Rocket Internet in Sydney back in 2015. It was so intense, so challenging so intimidating - yet very rewarding and fulfilling. I got addicted to the hustle.

 

 

 

 ### What's one thing that drew you to your current role at Choco?

I love solving problems. In customer support you eat problems for breakfast - anything else is boring. On top of it, I have the pleasure to work with a hungry and driven team who enjoys the challenge as much as I do. We have the privilege to grow together as a function.

 

 

 

 ### What does a day look like in your role?

Every day is different, but usually, I get started by checking our live chats and Inboxes. This gives me a good estimation of the user’s sentiment and whether there are any issues that need to be escalated within Engineering, Product, and Design. I have 2-3 interviews per week to grow our teams and check in with our markets if they need any specific support. Additionally, I have a long list of initiatives I work on to unlock potential and efficiency for our CS team.

 

 

 

 ### What do you look for in a potential new teammate? 

Our CS Associates are at the front of everyday business with our customers. They walk in the customers' shoes every day. This requires resilience but also a day-zero mindset where no day and no customer is like the other. Thus, we are looking for solution-oriented peers, who embrace imperfection and enjoy building together a world-class customer experience.

 

 

 

 Interested in joining our Operations team? We're hiring! [Click here to check out our open roles](https://grnh.se/8d41a89c3us).