Retain every customer. Grow every account.
The only foodservice dedicated CRM built for wholesalers to detect churn, prevent margin loss, and keep customer value growing week after week.
- A single, ERP-linked source of truth on customer activity
- Real-time churn detection and margin visibility
- Higher retention and larger baskets through AI insights
Customer Insights
See the full story behind every customer
Get real-time visibility into last orders, expected next orders, basket trends, and frequency shifts. Giving distributors the full context they need to spot churn early and drive stronger account growth
Customer Alerts
Know the moment customer's behavior changes
Real-time alerts highlight when customers are ordering less, delaying purchases, or skipping SKUs, so teams can act before revenue slips away.
Fall Off Lists
Catch Dropped Skus Fast
Identify which products have disappeared from recent orders and quickly bring them back into the basket before competitors win the business.
Customer Chat
Stay Connected From Anywhere
Message customers directly, resolve issues faster, and share promotions - all with full context from their order history and behavior trends.
Tasks & Workflow Visibility
Never miss a follow-up
Automated reminders and structured task lists keep reps on track and give managers visibility across every customer touchpoint.
Order Guides
Build Tailored Guides
Build tailored order guides based on real purchasing habits, helping customers order faster, with fewer mistakes and more consistent basket value.
AI gives us insights: product churn and customer churn are both cut. Like, if a customer normally orders chicken fillets on Tuesday and skips it, we now know right away. Previously it would take a week of data to catch that.
CONNECT YOUR BUSINESS. END TO END.
Customer Hub helps food & beverage distributors retain every customer, grow every account. and run their business on a single source of truth.
FAQs
Customer Hub monitors ordering frequency, expected order dates, and behavioral shifts. When a customer slows down or misses their usual cycle, they’re flagged as “at risk” so reps can act early.
The Fall-Off List highlights SKUs a customer used to order but haven't bought recently, giving reps easy opportunities to recover revenue and grow basket value.
Yes. Customer Hub connects directly to your ERP, so all insights, alerts, and trends are based on accurate, real-time order data.
Customer Hub focuses on retention and account growth, but it pairs perfectly with Sales Hub, Choco’s suite of AI-powered acquisition tools for sales teams. Use SalesHub to find and win new accounts, and Customer Hub to grow and retain them.
No searching required. Alerts are delivered automatically the moment a customer’s ordering behavior changes, so reps always know who needs attention right now.