--- title: CustomerHub 2026 date: 2025-05-16T12:36:04+02:00 author: Laura Kedney canonical_url: "https://choco.com/uk/customerhub" section: Pages --- # Retain every customer. Grow every account. A purpose-built foodservice CRM with AI-powered insights that turn ERP and customer data into early signals to detect churn and grow customer value week after week. - A single, ERP-linked source of truth on customer activity - Real-time churn detection and account health visibility - Higher retention and larger baskets through AI insights ## Turn customer data into customer intelligence CustomerHub makes sure nothing slips through the cracks. Whether your reps are at their desk or on the road. ### See the Complete Customer Story Revenue, margin, order trends, and early churn signals in one view. Giving reps clear direction and leaders instant visibility. ### Catch Dropped SKUs Before Competitors Do Identify which products disappeared from recent orders and bring them back into the basket fast. ### From Insights to Operational Action Drill into customer-level insights to spot trends, understand sales activity, and act quickly where it matters most. ### Crystal Clear Account Responsibility Assign, change, and track account owners in one place so every customer has a dedicated contact and nothing falls through the cracks. ### Command Every Customer Interaction Capture customer requests and preferences in notes, set follow-up tasks so nothing gets delivered late or lost to competitors. ### Segment Customers by What Actually Matters Understand your business at a glance by grouping accounts by coverage, distribution patterns, purchase behaviour, assortments and more. ## Keep the business. Protect the margin. When a customer pushes on price, your rep builds a full, margin-aware quote in minutes. Not the next morning. ### Respond before they look elsewhere The gap between a pricing request and a response is where accounts go quiet. ### Know before you commit Give ground where it makes sense. Hold it where it doesn't. ## Testimonials > AI gives us insights: product churn and customer churn are both cut. Like, if a customer normally orders chicken fillets on Tuesday and skips it, we now know right away. Previously it would take a week of data to catch that. > > — EJ Cousins I Head Of E-Commerce & Marketing I Lynas Foodservice ## CONNECT YOUR BUSINESS. END TO END. CustomerHub helps food & beverage distributors retain every customer, grow every account. and run their business on a single source of truth. ## FAQs **How does CustomerHub identify customers at risk of churning?** CustomerHub monitors ordering frequency, expected order dates, and behavioral shifts. When a customer slows down or misses their usual cycle, they’re flagged as “at risk” so reps can act early. **How does CustomerHub help to grow basket size and upsells?** The Fall-Off List highlights SKUs a customer used to order but haven't bought recently, giving reps easy opportunities to recover revenue and grow basket value. **Does CustomerHub sync with my ERP?** Yes. CustomerHub connects directly to your ERP, so all insights, alerts, and trends are based on accurate, real-time order data. **Is CustomerHub only for retention?** CustomerHub focuses on retention and account growth, but it pairs perfectly with **SalesHub**, Choco’s suite of AI-powered acquisition tools for sales teams. Use SalesHub to find and win new accounts, and CustomerHub to grow and retain them. **How do alerts work? Do we need to go looking for them?** No searching required. Alerts are delivered automatically the moment a customer’s ordering behavior changes, so reps always know who needs attention right now. --- *Page URL: https://choco.com/uk/customerhub*