Retain every customer. Grow every account.
A purpose-built foodservice CRM with AI-powered insights that turn ERP and customer data into early signals to detect churn and grow customer value week after week.
- A single, ERP-linked source of truth on customer activity
- Real-time churn detection and customer health visibility
- Higher retention and larger baskets through AI insights
See It In Action
Dive into CustomerHub with a self-guided product tour.
Turn customer data into customer intelligence
CustomerHub makes sure nothing slips through the cracks. Whether your DSRs are at their desk or on the road.
See the Complete Customer Story
Revenue, margin, order trends, and early churn signals in one view. Giving DSRs clear direction and leaders instant visibility.
Catch Dropped SKUs Before Competitors Do
Identify which products disappeared from recent orders and bring them back into the basket fast.
From Insights to Operational Action
Drill into customer-level insights to spot trends, understand sales activity, and act quickly where it matters most.
Crystal Clear Account Responsibility
Assign, change, and track account owners in one place so every customer has a dedicated contact and nothing falls through the cracks.
Command Every Customer Interaction
Capture customer requests and preferences in notes, set follow-up tasks so nothing gets delivered late or lost to competitors.
Segment Customers by What Actually Matters
Understand your business at a glance by grouping accounts by coverage, distribution patterns, purchase behaviour, assortments and more.
We’ve been talking about consultative sales since I got into this business. But if we don’t give our sales team the time or the resources to actually do that, it’s just wishful thinking. Choco gives them that time back to spend in front of customers.
Our highest-grossing sales reps aren’t stuck in their cars punching in orders—they’re having meaningful conversations with customers. They understand that Choco’s AI is doing the work for them, saving time and helping them focus on what really drives revenue - relationships.
CONNECT YOUR BUSINESS. END TO END.
CustomerHub helps food & beverage distributors retain every customer, grow every account. and run their business on truth.
FAQs
Customer Hub monitors ordering frequency, expected order dates, and behavioral shifts. When a customer slows down or misses their usual cycle, they’re flagged as “at risk” so reps can act early.
The Fall-Off List highlights SKUs a customer used to order but haven’t bought recently, giving reps easy opportunities to recover revenue and grow basket value.
Yes. CustomerHub connects directly to your ERP, so all insights, alerts, and trends are based on accurate, real-time order data.
CustomerHub focuses on retention and account growth, but it pairs perfectly with Sales Hub, Choco’s suite of AI-powered acquisition tools for sales teams. Use SalesHub to find and win new accounts, and CustomerHub to grow and retain them.
No searching required. Alerts are delivered automatically the moment a customer’s ordering behavior changes, so reps always know who needs attention right now.